Privacy Policy for Coral Coast Expeditions
Coral Coast Expeditions is committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform, engage with our services, or communicate with us.
1. Information We Collect
We collect various types of information to provide and improve our bespoke adventure tours, cultural immersion experiences, eco-tourism packages, wildlife encounters, luxury glamping, regional culinary trails, remote island excursions, and indigenous cultural workshops.
- Personal Identification Information: This includes information you provide directly to us when you make a booking, inquire about a tour, sign up for a newsletter, or participate in our services. Examples include your name, email address, postal address, phone number, date of birth, passport details (for international travel), and payment information.
- Sensitive Information: In some cases, we may collect information regarding dietary restrictions, medical conditions relevant to tour participation, or other special needs to ensure your safety and comfort during our expeditions. This information is collected with your explicit consent.
- Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This helps us understand how our site is used and improve its functionality.
- Communication Data: Records of your correspondence with us, including emails, phone calls, and inquiries through our contact forms.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Manage Services: To process your bookings, arrange travel logistics, confirm reservations, provide customer support, and ensure the smooth operation of your selected tour or experience.
- To Personalize Your Experience: To tailor our services and communications to your preferences, ensuring a more relevant and enjoyable experience.
- For Communication: To send you updates regarding your bookings, provide information about our services, respond to your inquiries, and send promotional materials if you have opted in to receive them.
- For Internal Operations: For data analysis, identifying usage trends, conducting research, auditing, and improving our online platform and service offerings.
- For Safety and Security: To ensure the safety of our participants during tours, comply with legal obligations, and prevent fraudulent activities.
3. Sharing Your Information
We may share your information with trusted third parties only when necessary to provide our services or as required by law.
- Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processors, accommodation providers, local tour operators, transport services). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Compliance with Law: We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our service.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
4. Data Security
The security of your data is paramount to us. We employ a combination of physical, administrative, and technical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
6. Children's Privacy
Our services are not intended for individuals under the age of 18 without parental consent and supervision. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Coral Coast Expeditions
289 The Esplanade, Suite 3A
Cairns, QLD, 4870
Australia